How we handle what you send us

First courseWho answers for this information

The controller is TECNOBLOCO ARTEFATOS DE CONCRETO LTDA, Brazilian tax ID (CNPJ) 14.810.934/0002-84, at R. Maximiliano Magagnin, 401, Cara-Cara, Ponta Grossa, PR, 84043-751, Brazil. The officer appointed for personal data can be reached at contato@velouraer.com, the same channel as building-site orders; write "personal data" as the subject and the message is handled on its own.

Second courseWhat comes in, and through which door

Through the e-mail door: your name, your address, the text of the message and any attachment you choose to send, such as a sketch or a list of pieces. Through the browsing door: the originating IP, which browser was used and which pages were opened, logged by the server that hosts the site. The site asks for no registration, has no members' area and never requests identity documents.

Third courseWhat each thing is for

• Answering a request for a quote, arranging delivery or collection and keeping the conversation about the job going.
• Keeping the record of an order while it is in progress.
• Keeping the site online and safe, which includes reading server logs after a failure or an attempted attack.
• Meeting legal, tax and accounting duties once a conversation becomes a sale.

In legal terms, the processing rests on the performance of a contract or the steps leading to one, compliance with a legal obligation and, for the server logs, the legitimate interest in keeping the site working.

Fourth courseWho else sees it

The hosting company and the service that delivers the e-mail, each with only what it needs to do its job. Carriers receive the delivery address when a delivery has been arranged. The accountant and public authorities receive what the law requires. Nobody receives your details for advertising, and Tecnobloco neither sells nor lends lists.

Fifth courseCookies, typefaces and server logs

No cookie is placed by these pages, and no audience counter runs on them. The typefaces are loaded from Google's font service, which records the font request together with your IP address under Google's own rules. The server keeps a technical access log, as any site does, used only for security and diagnosis.

Sixth courseHow long it stays in the yard

Quote requests that lead nowhere get erased when the matter is over. Documents of a sale are kept for the period tax law demands. Server logs are cleared on the hosting provider's cycle, measured in months. While stored, the information sits in accounts protected by passwords and two-step verification, reachable by few people in the company.

Seventh courseWhat you may ask for

Brazil's Law 13.709/2018, the General Data Protection Law (LGPD), gives the data subject the right to confirm whether the company processes data about them, to access it, to have incomplete or wrong entries corrected, to request anonymisation, blocking or deletion, to learn who else received it, to move the data to another supplier and to withdraw a consent where consent was the basis. Writing to contato@velouraer.com is enough.

Eighth courseLinks leading outside, and changes to this page

Where a link on this site leads to someone else's address, the policy that applies on the other side is that site's own. This page may be rewritten when the law or the operation changes; whatever is online at the time is the text that applies, and relevant changes carry their date at the top.